Shipping & Returns

(For Small Decor Items & Non-Electrical Home Accents)

**I Shipping Policy

1. Processing Time:
   Orders are processed within 1-3 business days (excluding weekends and public holidays).
2. Shipping Methods & Carriers:
   • We ship globally via reliable carriers (e.g., DHL, FedEx, UPS, National Postal Services).
   • Shipping method options (Standard, Express, Economy) and costs will be displayed at checkout.
3. Packaging:
   • All items are carefully packaged:
   • Individually wrapped in protective material (bubble wrap, tissue paper, foam).
   • Secured inside sturdy corrugated boxes with cushioning filler.
   • Fragile items are clearly marked.
   • Small items may be shipped in padded envelopes if deemed sufficiently protected.
4. Shipping Times:
   • Estimated delivery times depend on destination and shipping method chosen.
   • Typical ranges:
   • Domestic: 2-7 business days.
   • International: Air freight: 5-9 working days (slightly different in different countries). Sea freight: 7-20 working days (slightly different in different countries).
   • These are estimates only. Delays due to customs, weather, or carrier issues are possible.
5. Tracking:
   • A tracking number will be provided via email once your order ships.
6. Shipping Damage/Loss:
   • Please inspect the package immediately upon delivery.
   • Report any visible damage to the carrier at the time of delivery and contact us within 48 hours with photos.
   • Report lost packages (based on tracking) to us within 14 days of the estimated delivery date.

**II Returns & Exchanges Policy

1. Return Eligibility:
   • Unused, undamaged items in their original packaging with all tags/labels attached.
   • Returns initiated within 30 days of the delivery date.
   • Proof of purchase (order number) is required.
2. Non-Returnable Items:
   • Items damaged due to misuse, accident, or improper care.
   • Items showing signs of wear, assembly, or missing original packaging/protective materials.
   • Personalized, custom-made, or final sale items (clearly marked as such).
   • Items damaged after delivery to the customer.
3. Return Process:
   1. Contact Us First: Email customer service at [Your Returns Email] with your order number and reason for return. DO NOT ship items back without authorization.
   2. Receive Instructions: We will provide a Return Merchandise Authorization (RMA) number and return address.
   3. Repack Securely: Repack the item(s) exactly as received, using all original packaging and protective materials. Include the RMA number inside the package.
   4. Ship: Mail the return package using a trackable service. We strongly recommend purchasing shipping insurance for the return value.
4. Return Shipping Costs:
   • The customer is responsible for all return shipping costs and any applicable insurance.
   • Original shipping fees are non-refundable.
   • If the return is due to our error (e.g., wrong item shipped, defective item), we will provide a prepaid return label.
5. Refunds:
   • Once the returned item is received and inspected:
   • Refunds will be processed within 5-10 business days.
   • The refund will be issued to the original payment method.
   • Deductions may apply for:
   • Items not received in original condition (damaged, missing packaging).
   • Missing parts or accessories.
   • Significant repackaging costs incurred by us.
   • International refunds may take longer to appear in your account.
6. Exchanges:
   • Exchanges (e.g., for a different color/style) are subject to item availability.
   • Follow the return process above. Clearly state the desired exchange item.
   • You will be responsible for any price difference and additional shipping costs.
   • If the exchange item costs less, the difference will be refunded.
7. Damaged or Defective Items:
   • Contact us immediately (within 48 hours of delivery) with photos of the damaged item and packaging.
   • We will arrange a replacement or refund at no extra cost (including return shipping if applicable).